Position: Chartered Accountant Department: FinanceLocation: GurugramAbout Company:ShopClues.com is India's leading e-commerce platform that is focused on changing the shopping scenario of the country. We are the one-stop platform for everything from electronics to fashion to home & kitchen. The company visions to be the largest and most customer-centric e-commerce platform for India. Requirement
Preparation of Financials on monthly basis.
Review of books, ledgers on regular basis.
Recording of revenue as per the accounting concepts and policies.
Sound knowledge of GST, Income tax provisions applicable to ecommerce entities and compliances.
Experience in handling Stat Audits.
Analysing the deviations in numbers of revenue, orders.
Experience in Navision would be an added advantage.
Position: Category Analyst Department: MarketingLocation: GurugramWhat will you be responsible for:-
Understand the category in depth to research new product options in The category basis the need of the customers and market analysis.
Standardization, Simplification and Revamping of Technical Specifications of assigned product categories.
Manage the creation/modification of the Technical parameters for assigned product categories related to respective portfolio.
Ensure the technical details are collected from buyers and sellers and address their requirements.
Ensure that national and international standards applicable to the product are captured in the Technical parameters.
Ensure that the Technical Parameters are comprehensive enough to support the catalogue of all the different manufacturers.
Ensure that the product category is mapped to the correct hierarchy code.
Seek inputs from relevant stakeholders for finalization of Technical Particulars by holding Consultative Meetings regularly.
Up gradation/ modification of existing product categories on the basis of inputs/ feedback received from stakeholders.
Coordinate with seller management team to ensure sufficient supplier base is maintained across all regions, customer segments and price points including sufficient MSE/local suppliers.
Co-ordinate with internal category creation team of SME, Account management & compliance team to ensure the adherence to process of creation of technical parameters.
Co-ordinate with GeM officials for creation & approvals of TP set.
Ensure database management for all documents, meetings & stakeholders details etc.
Should have vast knowledge of testing and measuring equipment either in electrical or mechanical.
Eligibility Criteria:
B.tech
Knowledge of MS-Excel
Min. 3-6 Years of professional working experience
Basic understanding of E-commerce Industry
Strong communication skills across business and client teams
Job Description for Marketing - Ecommerce Specialist
Position: Ecommerce Specialist Department: MarketingLocation: GurugramWe are looking for An Experienced Online E-Commerce Executive who can be able to manage seller central
of Amazon (India and International Seller Accounts), Flipkart, Paytm & eBay accounts independently with
complete depth of knowledge. Job Responsibilities:
Able to create a Seller account on Amazon (India), Flipkart, or any other E-Commerce Portals and
aware of the documentation which is required in order to create the account.
Contact clients over the phone directly and handle any client escalation efficiently and fulfill the client
requirement within the timeline.
Depth knowledge about creating product listings on Amazon, Flipkart, Paytm, eBay, Shop clues, or any
other eCommerce portals.
Creating FBA Shipment, Taking FC Appointment, and Creating Removal Orders of all Unsold or
damaged Inventory within the time.
Understanding drafting a Plan of Action (POA) against any suspended account or Suspended ASIN and
being able to reinstate the Account of ASIN by providing a Plan of Action.
Generate and deliver periodic (monthly/quarterly) reports to review the work done, analyze statistics
and metrics, and provide recommendations for further improvements.
Generating all kinds of business reports, Sales Reports, and Return Reports and giving the business
insight to the sellers to add valuable input to improve the client business efficiently.
Knowledge about the Category and Brand Approval of a complete set of documents is required in
order to take the respective approvals on Amazon or Flipkart.
Good Understanding of improving product ranking organically on all the marketplaces.
Knowledge about managing Sponsor Product Campaign (Auto and Manual) on both Amazon and
Flipkart efficiently with good RoI and ACoS.
Aware of the managing Amazon & Flipkart SPN (Service Provider Network) Portal effectively and
updating the job status within the TAT.
Aware of enabling Amazon B2B, Amazon Local, Amazon Prime, and Amazon Fulfilment in any seller
central account.
Professional Competencies:
Able to manage the team and should be a good team player.
Ability to engage with Indian clients independently and lead discussions to win and execute engagements.
Aware of all the new updates in the eCommerce industries and update the team members about the update with a complete explanation.
Adding contribution to the current business development by adding more clients within the existing business.
Good Problem-solving skills and confidence to handle the process independently.
Knowledge about A+ or EBC Listing and creating Brand Page, enabling all the Deals and Promotions.
Ability to work independently, manage time effectively, prioritize and take initiative
Proven client engagement skills and adept at sharing insights and recommendations that have tangible business impacts
Skills & Experience:
A hard-working individual with an intrapreneurial spirit
Minimum 3 years of customer-facing experience
Inquisitive and coachable and genuine relationship-builder
Willingness to work on-site daily, Monday-Friday
Excellent organizational, presentation, and communication skills.
Organized and reliable self-starter who can work independently.
Job Description for Marketing - – Social Media Expert
Position: – Social Media Expert Department: MarketingLocation: GurugramAbout Company:ShopClues.com is India's leading e-commerce platform that is focused on changing the shopping
scenario of the country. We are the one-stop platform for everything from electronics to fashion to
home & kitchen. The company visions to be the largest and most customer-centric e-commerce
platform for India.
ShopClues.com has been operating out of Silicon Valley since February 2011 and has its headquarters in
Gurugram. The Company launched its Beta version on 26th January 2012 and has been constantly
evolving since then for the better
Our Culture:We are a team of enthusiastic and determined individuals, who believe in working together with lots of
energy, bringing continuous innovations to the organization, and celebrating every bit of it. We provide
equal opportunity to each individual and look forward to executing the best ideas.
Key Responsibilities:
Experience in creating and implementing marketing strategies.
Proficiency in web analytics tools and data analysis. Leveraging data analytics to drive marketing insights, conceptualizing new key metrics to drive customer acquisition, conversions, engagement, and customer satisfaction.
Regularly track and analyze key social media metrics, providing insights and recommendations for continuous improvement. Prepare and present detailed reports on social media performance.
Stay informed about industry trends, platform updates, and emerging technologies.
Collaborate with the design team to ensure visually appealing and brand-consistent content.
Develop, implement & manage social media strategy after conducting competitive research. Plan,
create, publish, share new content.
Position: – Content Writer Department: MarketingLocation: GurugramAbout Company:ShopClues.com is India's leading e-commerce platform that is focused on changing the shopping
scenario of the country. We are the one-stop platform for everything from electronics to fashion to
home & kitchen. The company visions to be the largest and most customer-centric e-commerce
platform for India.
ShopClues.com has been operating out of Silicon Valley since February 2011 and has its headquarters in
Gurugram. The Company launched its Beta version on 26th January 2012 and has been constantly
evolving since then for the better.
Our Culture:We are a team of enthusiastic and determined individuals, who believe in working together with lots of
energy, bringing continuous innovations to the organization, and celebrating every bit of it. We provide
equal opportunity to each individual and look forward to executing the best ideas.
The typical creative process involves:
Discussing the campaign's core message and target audience
Brainstorming visual and copy ideas with other members of the creative team
Visualizing different forms of communication approaches for various marketing platforms like
Website, Email, Social, etc. for ShopClues.
Generating Stories for Brand’s core blog, and other content driven platforms.
Overseeing the production phase till the final output.
Experience in publishing of Push Notification and unique Product Description.
Position: – Graphic Designer Department: MarketingLocation: GurugramAbout Company:Ecommerce is India's fastest growing and rapidly expanding industry sector and is expected to be worth
$100 billion by 2019. With lakhs of jobs in coming year, ecommerce offers unlimited career possibilities
for novice as well as experienced professionals. Ample scope for innovations, career booster roles,
flexible startup culture and attractive pay scale are few perks of joining the ecommerce wagon. If you
have fuel for ambition and ability to think out of box then ShopClues is the place to be. The company
offers a world-class learning experience in the fields of merchandizing, marketing, payments, fulfilments
and customer services. Get to work in the fast-paced result oriented environment, adopt roles in diverse
areas, and undergo regular training and skill building.
ShopClues is looking for individuals who have hunger to excel in their field, ability to learn and high work
ethics. If you think you have them all, join us and become part of a young vibrant team. We assure you
ShopClues will bring out the Best in You.
Want to be part of the most disruptive and fastest growing E-Commerce Company in India with worldclass team, long-term vision, and tier-one VCs backing it?
Job Summary:The Graphic Designer will be responsible for creating engaging and high-quality banners
for our e-commerce website. The ideal candidate will have at least 3 years of experience in graphic
design, specifically for e-commerce platforms, and the ability to adapt quickly to changing design
requirements and trends.
We are looking for someone:-:
Create visually appealing and effective banners for the e-commerce website, ensuring alignment
with brand guidelines and marketing objectives.
Develop creative concepts and design layouts for promotional materials, including homepage
banners, category banners, email campaigns, and social media graphics.
Work closely with the marketing and merchandising teams to understand project requirements
and deliver designs that meet business goals.
Quickly adapt to changing design needs and trends in the e-commerce industry to keep the
website visually fresh and engaging.
Ensure all designs are high quality, optimized for web performance, and deliver a consistent user
experience across all devices.
Incorporate feedback from various stakeholders to refine and improve designs.
Stay up-to-date with the latest design trends, tools, and technologies to continually bring
innovative ideas to the team.
We are looking for someone:-:
Bachelor’s degree in Graphic Design, Visual Arts, or a related field.
Minimum of 3 years of experience in graphic design, specifically for e-commerce websites.
Proficiency in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).
Strong portfolio showcasing a variety of e-commerce banner designs.
Excellent visual design skills with a keen eye for detail and aesthetics.
Ability to work in a fast-paced environment and manage multiple projects simultaneously.
Strong communication and interpersonal skills.
Creative thinker with the ability to adapt to feedback and new design challenges.
Know About Us:Founded in 2011 by Silicon Valley professionals, ShopClues is an Internet Commerce company focused on
a managed marketplace business in India. Within three years, the company has established itself as a preeminent e-retailer in the country. The company has seen over 600% year-on-year growth, making it the
fastest growing ecommerce portal in India. As per Alexa* rankings, it is the 50th most visited site in India
and the 4th largest ecommerce site.
Job Description for Customer Support - Brand Protection Analyst
Position: – Brand Protection Analyst Department: Customer SupportLocation: GurugramJob Objective:We are seeking a diligent and proactive Brand Protection Analyst to join our team. The ideal candidate will be responsible for ensuring that our platform remains free from potential intellectual property infringement or violations and inappropriate content. This role is crucial in maintaining a safe and welcoming environment for our users.
Key Responsibilities:
Review of product listing, images videos for identifications of potential intellectual property infringement or violations (trademarks, copyrights patents) as per portal policies.
Handling of escalations on brand product listings, aiming to reduce legal risks.
Proactive sanity to be done on the portal to detect infringing, unauthorized, and counterfeit product listings utilizing various keywords for each brand and also referring to SOP.
Enabling easy search by approving the authentic products with correct tagging of brands and categories.
Confirming the authorization of the products by matching product, brand name and brand authorization with the authorized approved list.
Take down the non-compliant products from the portal to ensure a safer shopping environments for users by referring the SOP and procedures set by the portal.
Monitor and review merchant uploaded content (including images, and videos) for identification of intellectual property violation if any.
Collaborate with fraud and content moderation team to identify and mitigate fraudulent activities and ensure the platform remains secure for all users.
Maintain high standards of content quality and integrity by conducting regular audits and providing feedback for continuous improvement.
Ensure a safe and positive user experience by swiftly addressing any harmful or inappropriate content.
Adherence of SLA as per the policies
Required Qualifications: Required Qualifications:
Education: Bachelor’s degree in a related field (B.Sc./BCA/B.tech/BBA).
Experience:
Min. 1-3 years of Prior experience as a Brand analyst, particularly in an e-commerce company.
Excellent Knowledge about global brands (Apparels/Beauty/Electronics/Automotive/Tools/Toys etc.).
Familiarity with brand management systems and moderation tools.
Good Understanding of global (USA, LATAM, and EU) content policies and regulations.
Skills:
Excellent communication skills, both written and verbal.
Good knowledge of MS-Excel and outlook
Ability to maturely handle sensitive and potentially disturbing content.
Ability to work in a fast-paced, high-pressure environment.
Good analytical skills and the ability to work with data to inform decision-making.
Self-disciplined, energetic, and dedicated approach to work.
Proficiency in mentoring and training new joiners.
Good knowledge in current affairs and a reading enthusiast
Movie and Sports enthusiast (Good understanding about comic characters/all major sporting leagues)
Proficiency in mentoring and training new joiners.
Job Description for Customer Support - Fraud Prevention Team Lead
Position: – Fraud Prevention Team Lead Department: Customer SupportLocation: GurugramJob Objective:We are seeking a diligent and proactive Fraud Prevention Team Lead to join our team. The ideal candidate will be responsible for handling fraud prevention team. This role is crucial in maintaining a safe and welcoming environment for our users.
Key Responsibilities:
Assign and delegate tasks to team members
Conduct team meetings at the start of each shift to outline daily production goals, safety information, and address any concerns.
Collaborate with the manager, team members, and other departments to meet SLAs and key performance indicators.
Provide regular feedback to the supervisor regarding team member performance and participate in performance discussions.
Drive continuous performance improvement to achieve business results.
Manage team workload distribution and structure to ensure consistent high performance.
Ensure the team maintains a clean and orderly work area using quality management tools and standards.
Establish and implement action plans for improvement.
Prepare various reports, Control Charts, Weekly Business Review (WBR), Quarterly Business Review (QBR), Bi-weekly Reports.
Preparation of Training and Process Update Deck for easy understanding
Oversee roster and leave management.
Present process queries and insights during weekly calibration calls, highlighting new fraud trends and observations in real-time.
Ensure a safe and positive user experience by swiftly addressing the queries.
Required Qualifications:
Education: Bachelor’s degree in a related field
Experience:
Min. 5 years of overall experience and 2 years as a Team Lead, particularly in fraud prevention of an e-commerce company.
Familiarity with ticket management systems and tools.
Skills:
Excellent communication skills, both written and verbal.
Good analytical skills and the ability to work with data for informed decision-making.
Good knowledge of MS-Excel and outlook
Ability to maturely handle team.
Ability to work in a fast-paced, high-pressure environment.
Self-disciplined, energetic, and dedicated approach to work.
Proficiency in mentoring and training new joiners.
Job Description for Customer Support - Fraud Prevention
Position: – Fraud Prevention Analyst Department: Customer SupportLocation: GurugramJob Objective:We are seeking a diligent and proactive Fraud Prevention Analyst to join our team. The ideal candidate will be responsible for ensuring that our platform remains free from fraudulent transactions, Account takeover, and Fake profiling etc. This role is crucial in maintaining a safe and welcoming environment for our users.
Key Responsibilities:
Investigation of accounts & related linked accounts for potential fraudulent traits such as Account takeover, Card testing, Fake profiles, unauthorized credit card usage.
Regular review of the portal transactions to identify fraudulent transactions.
Blocking & refunding of fraudulent transactions timely to minimize scope for future chargebacks
Evaluate escalations received from blocked users and unblock the genuine customer’s account after verifying the KYC documents
Analysis of the data from multiple sources to identify discrepancies, spot fraud, and eliminate suspicious activity.
Review disputes raised by end customers as well as banks and law enforcement agencies pertaining to Unauthorized Charges & Chargeback Claims and take required actions as applicable.
Review disputes raised by the merchants pertaining to refund, return or tracking infractions and take required actions as applicable.
Review of queries raised by customers seeking to change/update account information and take action as per policies.
Review the disputes (refund, return & tracking infractions) raised by the merchants
Ensure a safe and positive user experience by swiftly addressing the queries.
Adherence of SLA as per the policies
Required Qualifications: Required Qualifications:
Education: Bachelor’s degree in a related field
Experience:
Min. 1-3 years of Prior experience as a Fraud Analyst, particularly in an e-commerce company.
Familiarity with ticket management systems and tools.
Skills:
Excellent communication skills, both written and verbal.
Good analytical skills and the ability to work with data for informed decision-making.
Good knowledge of MS-Excel and outlook
Ability to maturely handle fraudulent activities.
Ability to work in a fast-paced, high-pressure environment.
Self-disciplined, energetic, and dedicated approach to work.
Proficiency in mentoring and training new joiners.
About the Shopclues team and what they have achievedFounded in July 2011 in Silicon Valley, www.Shopclues.com is an Indian subsidiary of Clues Network Inc., a US Corporation.
Shopclues boasts of its people-friendly environment, with a 1000 member team, that’s always game for new challenges, and constantly innovating. With over 3 crore listed products and 6 lakh merchants selling with Shopclues, we continuously strive to provide the best online shopping experience to our customers. Our core team has over 75 years of combined experience in Internet, Technology and Retail, primarily in Silicon Valley with some of the best in breed companies such as Microsoft, eBay, Nordstrom, Oracle, etc. In 2016, we entered the Unicorn Club with a valuation of over $1 billion.
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How we're Transforming the E-Commerce Landscape At Shopclues, our customers’ interest is our topmost priority. We consistently strive to deliver the best-in class trusted shopping experience by providing a wide selection of products across diverse categories - all 100% authentic and at the best price!
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Our people, our passionOur biggest assets are our people, and we treasure what they have to say about their experience.
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PULSE OF ShopcluesOur biggest assets are our people, and we treasure what they have to say about their experience.
Culture
CultureShopclues is defined by its fun, collegial, non-hierarchical and high energy environment. At Shopclues, one finds umpteen opportunities to grow professionally and personally, meet goals, and set higher benchmarks for oneself.
A mix of work and play from Yoga & Zumba classes to Annual Parties & Cricket Matches
We Love Encouraging Our Employees
Employee Welfare Initiatives are always around the corner
Open Doors Policy - Employees share their work spaces, and there are no cabins, even for the leadership team, making the leaders and mentors more approachable, and problem-solving quicker. A team that works together, stays together.
The Marketing team at Shopclues is branched into Digital, Offline, Brand, Communications, PR and Design, thereby taking marketing to a multi-dimensional level, literally. The team believes that experimentation yields better results, when accompanied by research.
The Category works towards maintaining, and enhancing the quality of merchandize on Shopclues through ingenious methods, so as to raise the bar for customer satisfaction. From managing the entire catalogue of all the offerings available on Shopclues, to maintaining seller and merchant relations, and major brand tie-ups, the team is constantly exploring newer avenues to meet and surpass their goals.
Roles and responsibilities in the Operations team, comprise Warehouse and Supply Chain operations, logistics and fulfillment operations. A dedicated Merchant Support team caters to merchants, branching out to merchant operations and merchant technical support. On the other hand, customer experience teams comprise customer support through both call and chat.
Product team acts as the link between the business functions and technology team. It works along with technology team to develop business requirements for new and advanced products. as well as upgrades and progressive releases for existing products.
Technology team works towards developing major technical tools such as payment gateway, merchant, catalog and category tools. It also manages different back-end processes and ensures that the site is up and running at all times. This team also provides 24/7 technical support for the website.
he Finance team is where you’ll find the wizards of number crunching, working on a spectrum of areas, from general accounting, billing and payment, to commercial and legal teams.
Managing the life cycle of all its employees with dexterity, the HR team is a powerhouse of activity. From on boarding to exit, salary payout, attendance management to policy implementation, the list goes on. Performance review and increments comprise another chunk of the team’s responsibilities. Bringing creative and focused minds onboard, is also what the team is actively involved in, by handling talent acquisition and campus hiring.
Admin team is the facilitator of comfort. From brunches & lunches at the pantry, to housekeeping, facility management, reception management, guest relations, travel and accommodation arrangement – the Admin is the undisputed owner of the ‘behind the scenes’ tasks, ensuring the show goes on!
The Analytics team, with their technical know-how of analytics, brings in newer insights that help the organization prioritize and fine tune its goals. The team works primarily on business, category, marketing and merchant analytics.
This department is a mix of Catalog and Campaign teams, and is responsible for running campaigns and managing website content.
u
Unstoppable AchievementsRight since inception, Shopclues has strived to stay true to its core beliefs. The recognition & appreciation for our achievements over the years, continues to be our biggest inspiration. Here is a peek into the milestones achieved.
EXCEL WITH US!If you’re looking for a career-defining moment and not just another job opportunity, apply today: career@shopclues.com. Jobs you may be interested in:
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