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When you use our Site, we collect and store your personal information not limited to information like name, date of birth, address, telephone/mobile number, email ID, and any such other information shared as proof of identity or address. We gather your personal information in order to record, support and facilitate your participation in the activities you select, track your preferences, to provide you with a customized Site experience, to notify you of any updated information and new activities and other related functions offered by ShopClues.com, keep you informed about latest content available on the Site, special offers, and other products and services of Shopclues, to assist you with customer service or technical support issues, to follow up with you after your visit, to otherwise support your relationship with Shopclues or to prevent fraud and unlawful use. For the aforesaid purpose, we only collect such personal information that we consider relevant to understand you or your interests.
In general, you can visit the Site without having to provide your personal information during which time you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your username and password. Once you provide your personal information, you are no more anonymous to us. To fully use our Site, you will need to register using our online registration form, where you may be required to provide us with your name, date of birth, contact number, email id, user id, password, residence/place of business information, billing information, shipping information, bank account details and other personal information as indicated on the forms throughout the Site. Further, the fields are marked as mandatory or optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Site. You may provide us with your ShopClues.com registered user ID. We may automatically track certain information about you based upon your behavior on our Site. We use this information to analyze trends, administer the site, track a user’s movement and gather broad demographic information, to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, and your IP address. If you set up an account or transact with us, we may seek some additional information, such as billing address, credit/debit card number and a credit/debit card expiration date and/ or other payment instrument details to provide services, enable transactions or to refund for canceled transactions.
If you choose to buy or sell on the Site, we collect information about your buying and selling behavior.
If you are a seller, we also collect some additional information, such as a GST, KYC, billing address, banking information other payment instrument details, and tracking information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms/boxes or other message areas or leave feedback for other users, we retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.
If you register for the Site on another website or use a website providing a service for Shopclues or a website that helps facilitates your activity on the Site, that website may provide personal information about you and your transactions back to us.
We use your personal information to facilitate the services you request. We do not sell, rent, trade or exchange any personally identifying information of our Users. We may provide your collected information to our affiliates and service providers under contract (such as customer care, and data analytics) to support the operation of the Website and our services. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to: resolve disputes; troubleshoot problems; help promote safe trading; collect fees owed; measure consumer interest in the services provided by us, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our User Agreement, and in general to improve the user experience and make it comparable to other e-commerce websites; and as otherwise described to you at the time of collection. In our efforts to continually improve our product and service offerings, we collect and analyze demographic, profile and usage data about our users' activity on our Site.
Where the processing is based on your consent, you have a right to withdraw your consent at any time.
IN ACCORDANCE WITH INFORMATION TECHNOLOGY ACT 2000 AND RULES MADE THEREUNDER, THE NAME AND CONTACT DETAILS OF THE GRIEVANCE OFFICER ARE PROVIDED BELOW