1. General
  • The delivery of an order may take 5-8 business days from the date of confirmation. The estimated delivery timeframe is mentioned on the product pages. However, actual delivery time depends upon availability of product with the merchant, shipping address, courier company’s guidelines or any other circumstances
  • Shipping charges may be applicable on few products
  • No two promotions can be combined
  • Any product purchased during special promotions cannot be returned or replaced
  • ShopClues reserves the right to change or cancel any promotion at its sole discretion
  • Any fraudulent activities that may include creation of duplicate accounts, aliasing or violation of terms & conditions will lead to order cancellation
2. Multiple Coupons
  • Multiple coupons (maximum 4 coupons) can be redeemed together on a single transaction; however on 4 different products only
  • Coupon codes cannot be redeemed on our Affiliates & Alliances Offers
  • ShopClues reserves the right to change or cancel any promotion at its discretion
3. Free Shipping
  • Free shipping is applicable on selected products only
  • Deal-based free shipping remains active for limited time period only
  • Shipping charges may be reduced when products such as Televisions, Air Conditioners, Laptops, etc. are bought in bulk
4. Sunday Flea Market / Super Saver Bazaar
  • Products bought under Sunday Flea Market & Super Saver Bazaar cannot be returned or replaced
  • Offer valid till stock lasts
  • Free shipping is applicable on selected products only
5. Gift Card
  • Gift Certificate can only be redeemed on the ShopClues website
  • Gift Certificate cannot be refunded or cancelled under any circumstances
  • Maximum two Gift Certificates can be used in single transaction
  • If order value exceeds the amount of Gift Certificate, the balance can be paid via Cash On Delivery, Credit/Debit Card or Internet Banking
  • If order value is less than the amount of Gift Certificate, the balance (after deduction of order value) will reflect under the same Gift Certificate
  • Validity is mentioned on Terms & Conditions of the particular Gift Certificate
  • Gift Certificate cannot be redeemed for cash or credit
  • Gift Certificates are transferable
  • ShopClues is not responsible if Gift Certificate is lost, stolen or misused
  • 2% CluesBucks not applicable on Order placed with Gift Certificate
  • No discount code will be applicable on order placed with Gift Certificate
  • To know more about Gift Certificates, please visit Gift Certificate Policy
6. CluesBucks
  • Every Order (Except Selected Products) is eligible for 2% Cashback in form of CluesBucks
  • One CluesBucks is equivalent to Re. 1
  • CluesBucks cannot be exchanged for Cash
  • TDS is applicable on CluesBucks spent above Rs. 10,000. The credit shall be subject to customer submitting requisite documents, as requested by ShopClues
  • CluesBucks can be redeemed sitewide, including all platforms (Desktop, Mobile and App)
  • CluesBucks can be redeemed at the time of payment
  • Usage of a CluesBucks is subject to terms and conditions, laid down under ShopClues’ policies
  • To know more about CluesBucks, please visit CluesBucks Policy
7. Section 194B of Income Tax Act
  • Under section 194B of the Income Tax Act, a TDS of 30% tax is applicable on the prize money exceeding the amount of Rs. 10,000. The prize money could be an amount won in a Contest, lottery

Note – At the time of filing income tax return, you must include prize money under ‘Income from other sources’. You must also submit the TDS certificate as proof that you have paid all the taxes due against the prize money.