Privacy Policy

Overview

At ShopClues.com (“Platform”/ “Site”/ “We”/”our”/”us”) data protection is a matter of trust and your privacy is very important to us. We use your personal information only in the manner set out in this Privacy Policy.

The privacy practices of this statement apply to our services available under the domain and sub-domains of ShopClues.com. Please note that we do not offer any product/service under this Platform outside India. Your personal information will primarily be stored and processed in India.

Your Privacy Assurance

ShopClues.com promises that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. Your trust and confidence are our highest priority.

Information We Collect

When you use our Site, we collect and store your personal information including but not limited to:

• Name, date of birth, and email address.
• Telephone/mobile number and address.
• Proof of identity or address.
• Billing information, shipping information, and bank account details.
• Behavioral data, URLs visited, IP address, and browser information.
• GST and KYC details (for sellers).

Device Information

• Device attributes: Operating system, hardware versions, battery level, storage space.
• Device operations: Behavior performed on the device (mouse movements, foreground/background).
• Identifiers: Unique device IDs.
• Network and connections: Mobile operator, ISP, IP address, connection speed.
• Settings: GPS location, camera, or photos (if allowed by you).

How We Use Your Information

We use your information to facilitate requested services, provide customer support, and improve user experience. Key uses include:

• Resolving disputes and troubleshooting problems.
• Promoting safe trading and detecting fraud.
• Informing you about online and offline offers and updates.
• Communicating via Email, SMS, or RCS (Rich Communication Services).
• Analyzing demographic and usage data to enhance our platform.

Lawful Bases of Processing

We process your Personal Data based on:

• Your explicit consent.
• Necessity to perform an agreement/contract with you.
• Compliance with legal obligations.
• Legitimate interests (service improvement, security, etc.).

Cookies and Trackers

"Cookies" are small files stored by your browser. We use them to:

• Allow you to enter passwords less frequently.
• Provide targeted information based on your interests.
• Analyze web traffic using tools like Pixel Tags and Clickstream analytics.

We also use SDKs for Analytics (e.g., Firebase, Moengage), Payments (e.g., PayU, Paytm), and Login (e.g., Facebook).

Data Security & Retention

We use multi-layered controls, including SSL encryption, to protect your data during transmission. We retain your Personal Data only as long as required for legal, regulatory, or business purposes. You may withdraw your consent or request data deletion by contacting our Grievance Officer.

Children's Privacy

Use of ShopClues.com is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. Persons under the age of 18 are not permitted to buy or sell independently on the Site.